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10 questions
General
Does the wearer need a smartphone?
No. GCARE connects on its own — the wearer never needs to own, carry or charge a paired smartphone. Family members or caregivers use the app on their own phones.
Can I use German in the UK?
Yes, the same independence applies in the other direction — choose German while your market is set to the United Kingdom.
How do I contact support?
Visit the Support Centre or the Contact page — choose the reason for your enquiry and we'll route it appropriately.
SOS & Fall Detection
What happens if I press SOS by accident?
Contacts can simply call back to confirm everything is fine. There is no penalty for a false alarm.
Vital Trends & First 10 Days
What happens during the first 10 days?
GCARE builds a personal baseline of the wearer's normal patterns. SOS, fall detection, removal alerts and low-battery alerts work from day one; some trend-based health alerts may need this learning period before becoming fully active.
Connectivity
How does location support work?
GCARE shares location information with authorized contacts through the app so they can understand where a wearer is when it matters.
Family App
Can I change alert contacts?
Yes, authorized contacts can be updated. Exact self-service steps will be confirmed as the account/app experience is finalized — contact support for changes in the meantime.
How often does the app update?
Roughly every 20 minutes under normal connectivity, so the family app reflects recent status without excessive battery use.
Subscription & Billing
What happens if a payment fails?
You'll be notified and asked to update your payment method. A grace period applies before service is affected; exact timing is being finalized.
What happens when my prepaid plan ends?
You'll receive reminders before your prepaid period ends and can choose to renew — prepaid bundles never renew automatically.