Question 1

Does the wearer need a smartphone?

Accepted Answer

No. GCARE connects on its own — the wearer never needs to own, carry or charge a paired smartphone. Family members or caregivers use the app on their own phones.

Question 2

Who receives an SOS alert?

Accepted Answer

SOS alerts go directly to the wearer's designated alert contacts (up to three), not to a call centre. Contacts can call back immediately over two-way voice.

Question 3

Is there a monitoring centre?

Accepted Answer

No. GCARE does not include a central monitoring centre. Alerts are sent directly to the wearer's own designated contacts, who decide how to respond.

Question 4

Does GCARE call emergency services automatically?

Accepted Answer

No. GCARE alerts the wearer's designated contacts. Those contacts decide whether to contact emergency services, based on the situation.

Question 5

Can fall detection miss a fall?

Accepted Answer

Yes. Automatic fall detection can identify certain fall events, but no automatic fall-detection system can guarantee detection of every fall. Very strong or sudden arm movements may occasionally trigger a false alert.

Question 6

How do I trigger an SOS alert?

Accepted Answer

Press and hold the main button. The bracelet confirms the SOS is being sent, then alerts the wearer's designated contacts with a callback number.

Question 7

What happens if I press SOS by accident?

Accepted Answer

Contacts can simply call back to confirm everything is fine. There is no penalty for a false alarm.

Question 8

Can I test the SOS function?

Accepted Answer

Yes — testing it occasionally, for example once a month, is a good habit.

Question 9

What does GCARE measure?

Accepted Answer

GCARE tracks heart-rate, SpO₂, temperature and indicative blood-pressure trends, plus daily step activity, using optical sensors on the underside of the bracelet.

Question 10

Does GCARE diagnose illness?

Accepted Answer

No. GCARE provides trend-based wellbeing and safety monitoring. It is not a diagnostic medical device and does not replace a medical professional's assessment.

Question 11

What happens during the first 10 days?

Accepted Answer

GCARE builds a personal baseline of the wearer's normal patterns. SOS, fall detection, removal alerts and low-battery alerts work from day one; some trend-based health alerts may need this learning period before becoming fully active.

Question 12

How many contacts can receive alerts?

Accepted Answer

Up to three alert contacts can be associated with each wearer.

Question 13

Can I buy more than one bracelet?

Accepted Answer

Yes — you can order 1 to 4 bracelets per online consumer order.

Question 14

Can I buy four bracelets in one order?

Accepted Answer

Yes, four is the maximum for a direct consumer order, each with its own wearer and alert-contact details.

Question 15

What if I need more than four bracelets?

Accepted Answer

For larger quantities, please visit For Organizations — we support care homes, home-care providers and other organizations with volume needs.

Question 16

Does the bracelet belong to me?

Accepted Answer

Yes. The bracelet you purchase belongs to you — it is never rental equipment, whether you choose a monthly plan or a prepaid bundle.

Question 17

How does charging work?

Accepted Answer

Use the provided magnetic charging cable. A full charge takes about 2–3 hours with a 2A charger, and the battery lasts up to about 5 days depending on signal strength.

Question 18

Can I change alert contacts?

Accepted Answer

Yes, authorized contacts can be updated. Exact self-service steps will be confirmed as the account/app experience is finalized — contact support for changes in the meantime.

Question 19

How does location support work?

Accepted Answer

GCARE shares location information with authorized contacts through the app so they can understand where a wearer is when it matters.

Question 20

What happens if a payment fails?

Accepted Answer

You'll be notified and asked to update your payment method. A grace period applies before service is affected; exact timing is being finalized.

Question 21

When does my service start?

Accepted Answer

Paid service is intended to start once your bracelet is delivered, not on the order or payment date — shipping time is never deducted from your plan.

Question 22

How quickly is my device dispatched?

Accepted Answer

Orders are dispatched within 2 working days of a paid order. This is a dispatch target, not a guaranteed delivery date.

Question 23

Can I renew an existing bracelet?

Accepted Answer

Yes — use the Renew flow. Renewals never include a new device price or shipping charge.

Question 24

What happens when my prepaid plan ends?

Accepted Answer

You'll receive reminders before your prepaid period ends and can choose to renew — prepaid bundles never renew automatically.

Question 25

Does the 12-month prepaid bundle (B12) automatically renew?

Accepted Answer

No. B12 and B24 prepaid bundles do not renew automatically.

Question 26

Does the 24-month prepaid bundle (B24) automatically renew?

Accepted Answer

No. Like B12, the B24 bundle does not renew automatically.

Question 27

Which countries can buy online?

Accepted Answer

Direct online ordering is currently available for Austria, Germany and the United Kingdom (including Northern Ireland).

Question 28

Can I use English in Germany?

Accepted Answer

Yes. Market (country of purchase) and language are independent — you can browse and order in English while your market is set to Germany.

Question 29

Can I use German in the UK?

Accepted Answer

Yes, the same independence applies in the other direction — choose German while your market is set to the United Kingdom.

Question 30

How do I contact support?

Accepted Answer

Visit the Support Centre or the Contact page — choose the reason for your enquiry and we'll route it appropriately.

Question 31

Where can I download instructions?

Accepted Answer

The Instructions & Certificates page lists user guides and quick start instructions, filterable by language and category.

Question 32

Can I shower or swim while wearing GCARE?

Accepted Answer

No, GCARE is not designed for showering or swimming. It is safe to wear continuously otherwise, including overnight.

Question 33

When is a removal ("bracelet off") alert sent?

Accepted Answer

If the bracelet is off the wrist for roughly 20–40 minutes, contacts may receive a removal alert. This is expected while charging.

Question 34

How often does the app update?

Accepted Answer

Roughly every 20 minutes under normal connectivity, so the family app reflects recent status without excessive battery use.

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